TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

Strativity Group's next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., October 21-23, 2014. The program is designed to provide a multifaceted, interactive and ...

Stick the word “customer” in front of any technology initiative and you command attention. Customer experience (CX) in particular is a hot button, a set of practices, recommendations, and tools that ...

“I am excited to introduce our next step in this journey, the Webex AI agent. This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. This AI agent ...

TELUS Digital Named a Leader in Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment - Americas for the Seventh Consecutive Year Report highlights TELUS Digital’s end-to-end CX ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Health insurance provider nib has chosen software from US based MaritzCX for customer experience management across New Zealand and Australia. MaritzCX said its software had been chosen following an ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...