Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

In Part 1, the group defined “consistent” service, described the written systems or checklists they use, and detailed how ...

TROY, Mich.: 17 Dec. 2025 — According to the JD Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

As new cars continue to become less affordable for buyers, the importance of having a car that you're satisfied with is arguably greater than ever. Ownership surveys conducted by Consumer Reports ...

TROY, Mich.: 12 Nov. 2025 — With the average price per kilowatt hour for commercial customers rising 6.7% and the frequency and severity of power outages increasing in 2025, business customer ...

“The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

Despite record travel numbers, overall airport customer satisfaction increased in 2025. Improvements in food, beverage, and retail offerings were a major driver of higher satisfaction scores. Several ...

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick-fil-A’s continued dominance comes as the fast food industry faces a ...

The Charlotte-based Bank of America is No. 1 in retail banking advice, J.D. Power 2025 U.S. Retail Banking Advice Satisfaction Study found. Charlotte’s two other largest banks Wells Fargo and Truist ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...