Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

BART service resumed Wednesday morning in Castro Valley after crews repaired an area of trackway where a car landed Tuesday and caused damage. BART still was experiencing delays earlier Wednesday ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

It turns out even flight attendants can get frustrated with a lack of quality customer service in airport terminals. That’s the takeaway from a video going viral on social media showing a cabin crew ...

Jefferies said last week's Salesforce Dreamforce event highlighted the significant upside for a retailer such as Williams-Sonoma (NYSE:WSM) from AI agents. "The most compelling data point, in our view ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

A new study by Shanghai Jiao Tong University and SII Generative AI Research Lab (GAIR) shows that training large language models (LLMs) for complex, autonomous tasks does not require massive datasets.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...

Ryan Routh is on trial on charges of trying to assassinate Donald Trump. The Secret Service agent who spotted Ryan Routh's alleged sniper perch on the golf course where Donald Trump was playing last ...