When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major ...

Q3 2025 Earnings Call November 19, 2025 7:00 AM ESTCompany ParticipantsPeng Xue - Founder, CEO & Chairman of the BoardLe Tang ...

A customer service specialist is expanding its operations in Seaham following a series of contract wins. ResQ, one of the ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently attended Nexstar Network’s flagship Technical Training Program—a globally ...