About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology and versatility to deliver seamless customer interactions across AppPush, ...

I have recently upgraded from Umbraco.Cms 16.2.0 to 16.3.1 and Umbraco.From 16.0.0 to 16.1.0. I use the "Send email with template (Razor)" workflow for all of my forms. Before the upgrade, I was able ...

PROVO, Utah and SEATTLE, Oct. 7, 2025 /PRNewswire/ -- Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times ...

Messages on official government channels blaming Democrats for the shutdown are one of the most significant hits yet to the longstanding wall between federal workers and politics, historians said. “We ...

Disclosure: Our goal is to feature products and services that we think you'll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

You’re staring at your email draft, cursor blinking, wondering, “Where does the P.S. go?” or “How do I even write a P.S. without sounding awkward?” The P.S. in emails often feels like this mysterious ...

TruHearing is the #1 market share leader in hearing healthcare benefits serving more than 160 million people and over 300 partners nationwide. With more than 21 years of experience, TruHearing has the ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it’s just a question about an ...

Insurance firm now using Microsoft Copilot to write letters CEO Tom Wilson sees AI freeing workers from lower-paid tasks The top executive of Allstate Corp. said the company’s 15,000 customer service ...