Grand Junction, Colorado - February 03, 2026 - PRESSADVANTAGE - EggNest.ai announced its official launch today, ...

GBS is uniquely positioned to lead the enterprise into the agentic AI era. By design, GBS sits at the intersection of ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Reusable AI application models enable organizations to apply predictive insights across multiple customer scenarios.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...

The first phase of transformation focused on data and systems. Staples Canada implemented Manhattan Active Warehouse Management to modernize inventory visibility and workflows. That delivered ...

The auto industry's disruptor brand is axing its halo sedan to make humanoid robots. Analysts hail the tech future. Will fans ...

OpenAI is proving popular for both current and previous model families ...

Connecticut residents are rightly frustrated with their electric bills. Today, we have cleaner, cheaper, and more flexible energy technologies than ever before. Solar, batteries, energy efficiency, ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

In 2025, Banco Carrefour advanced in the use of Generative Artificial Intelligence applied to one of the most sensitive points in the customer relationship: debt collection. In partnership with Monest ...