A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Nov 21 (Reuters) - Design software company Figma (FIG.N), opens new tab was hit with a proposed class action in California federal court on Friday for allegedly misusing its customers' designs to ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

A new study by Shanghai Jiao Tong University and SII Generative AI Research Lab (GAIR) shows that training large language models (LLMs) for complex, autonomous tasks does not require massive datasets.

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

BINGHAMTON, N.Y. (WBNG) -- Dog training organization, Stand With Me, has created a county-wide education program on service dog laws and etiquette. The Binghamton-based nonprofit offers free dog ...

Add Yahoo as a preferred source to see more of our stories on Google. NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on ...

Starbucks last week began training baristas on its new "Green Apron Service" program as a part of CEO Brian Niccol's vision to get "Back to Starbucks." Niccol's plan involves more welcoming cafes and ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Personally identifiable information has been found in DataComp CommonPool, one of the largest open-source data sets used to train image generation models. Millions of images of passports, credit cards ...