‘Springsteen: Deliver Me From Nowhere’: Read The Screenplay For Intimate Pic About ‘Nebraska’ Album That Gave The Boss A Reason To Believe

Springsteen: Deliver Me From Nowhere, written and directed by Scott Cooper, chronicles the making of Bruce Springsteen’s 1982 ...

AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
No Jitter

The rise of CRM in the contact center

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

You’re Leaving Money on the Table — Here’s the Revenue Opportunity Most Businesses Are Overlooking

Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

Starbucks CEO Brian Niccol Points To Reddit Feedback As Proof Of Service Culture Revival

Starbucks CEO Brian Niccol's turnaround plan appears to be making progress, with early signs of improved service standards.
Courthouse News Service

Express Scripts must face claims it sold customer health info to Facebook

The Meta logo and logos of Facebook, Instagram, WhatsApp, Messenger and Threads are screened on a mobile phone for illustration photo in Krakow, Poland on Jan. 25, 2025 (Beata Zawrzel / NurPhoto via ...
wjactv

Locally-owned pharmacy chain faces 'network termination' by Express Scripts

Somerset County coroner called to house fire on South Franklin Ave Authorities in Somerset County are investigating a house fire that occurred this morning on South Franklin Avenue in Somerset Borough ...
Hosted on MSN

Call Center Demanded Employees Stick To The Script No Matter What The Customer Says, But It Created Some Really Awkward Scenes

Most of us have been on the other end of one of these calls… we have a problem, and a call center representative is talking to us like a robot. But in this story, we get to hear the other end of a ...