Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Automaker Mahindra South Africa has officially launched a new rapid response system across the organisation to address ...

To better understand how successful operators build that consistency into their WDF programs, American Coin-Op spoke with ...

Here’s a look at how D&H Chairman Emeritus Izzy Schwab, who passed away Jan. 28, 2026, put in place the ‘people- ...

Intel has disclosed two potential customers exploring test chips on its 14A manufacturing process, with firm commitments ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

James Ratcliff joined GameRant in 2022 as a Gaming News Writer. In 2023, James was offered a chance to become an occasional feature writer for different games and then a Senior Author in 2025. He is a ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...