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Abstract: Customer service operations increasingly struggle to handle the rising volume and complexity of support tickets, exposing the limitations of traditional rule-based workflows and static ...

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

LYON—Air Cambodia has ordered a premium seating configuration from regional turboprop manufacturer ATR for the retrofit of three ATR 72-600s, thus becoming the launch customer for the X-Space Table, a ...

The current estimated cost of the ticketing project has risen to $65 million. Image / NZTA The cost of Tasmania’s long-promised common ticketing system for public transport has ballooned to $65 ...

Great AI doesn’t happen in isolation. These UX strategies — from confidence scores to graceful error recovery — turn users into active collaborators. The AI ...

OpenAI sparked anxiety across the software-as-a-service (SaaS) industry this week after revealing a suite of internal AI business tools. On Monday, at its DevDay conference in San Francisco, the ...

Imagine having an on-call research assistant that can analyze mountains of work and web data to give you insightful expertise in minutes, whether you’re preparing for a big meeting, brainstorming new ...

Ticketing industry veteran Greg Nortman is launching Extra Point, a boutique ticketing agency that will serve large one-off events -- such as college football bowl games or rodeos -- for all of their ...

A recent Armor article titled “Tanks Need the Infantry to Lead the Way” highlighted the significant advantage that infantry provides armored formations. A Joint Readiness Training Center (JRTC) ...

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