BUFFALO, N.Y. (WIVB) — The New York State Department of Motor Vehicles is launching new technology to improve customer service for residents and department staff, Erie County Clerk Michael P. Kearns ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

AI-generated summary reviewed by our newsroom. Read our AI Policy. DMV unveils 2026–2030 strategic plan to improve customer service. Targets: 50% online transactions, 15‑minute average wait, 85% ...

DMV unveils 2026–2030 strategic plan to improve customer service. Targets: 50% online transactions, 15‑minute average wait, 85% satisfaction. Plan includes tech consolidation, digital IDs, public ...

AI-generated summary reviewed by our newsroom. Read our AI Policy. Since he took office in May, Division of Motor Vehicles commissioner Paul Tine has said he wants his agency to be known for its good ...

North Carolina DMV officials answer to state lawmakers over customer wait times and how a hiring blitz aims to fix other long-standing problems. North Carolina DMV officials answer to state lawmakers ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

The effort to get a REAL ID driver's license shouldn't drive a person crazy. And yet, for too many Long Islanders, it has become a maddening experience. A REAL ID is now required by federal law for ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

Clarksville is losing two DMV service centers inside of city facilities as the state prepares to open a new DMV site. ‘No Kings’ Rallies Draw Massive Crowds in US as Clashes Hit LA Trooping the Colour ...