The National Consumer Helpline, powered by AI, is enhancing the speed of resolving consumer grievances, particularly in the ...

and transformed companies with high complaint volumes into effective convergence partners for swift issue resolution. The National Consumer Helpline (NCH) has witnessed a sharp increase in ...

RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence ...

This initiative has already yielded promising results, especially in sectors such as education, where faster resolution of consumer complaints has become a priority. With NCH’s AI-driven ...

The National Consumer Helpline (NCH) has significantly increased consumer complaint volumes by leveraging artificial ...

The integration of AI has led to a remarkable reduction in grievance resolution times. In 2024, the average disposal time for ...

Complaints to the regulator involve “scams ... indicating significant gaps in resolving consumer issues at the State agency. CA licensees, which include telecom operators like Safaricom ...

This is despite consumer groups calling for Australia to follow the UK’s five-day mandatory reimbursement requirement, with banks required to promptly refund losses ...

The Consumer Financial Protection Bureau is in the crosshairs of a White House that has halted its work, closed its ...

There’s some good news: Consumer wins are more likely than losses. In 2024, 26.2% of closed complaints resulted in the company position being overturned — the most likely resolution. Following that, ...