NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Salesforce’s financial services cloud and data cloud support Expert Wealth’s goals-based advice and data-driven outcomes.

Eric Loeb, executive vice president at Salesforce, is calling for something often overlooked in high-tech boardrooms ...

The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...

Salesforce, Inc. (NYSE:CRM) is one of the stocks that Jim Cramer looked at. A caller asked for Cramer’s thoughts on the ...

The world of digital marketing is evolving at breakneck speed—and artificial intelligence (AI) is one of the most transformative forces driving this change.&nbs ...

Today, AI is not just a tool—it’s a strategic asset. Its power to personalize messaging, optimize campaign performance and ...

Iterable announces the appointment of Sam Allen as Chief Executive Officer, with founder Andrew Boni transitioning to Chief Scientist.

Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform ...

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced its ...