Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Vendors under the microscope in the study include Oracle, SAP, Workday, Microsoft, ServiceNow, and Salesforce. The analysis ...

Data platform vendor Informatica is expanding its AI capabilities as the needs of gen AI continue to increase enterprise ...

Voice2Me.ai, the boutique firm driving innovation in enterprise AI voice intelligence, today announced major platform ...

IT leaders need to assess lock-in risk, data silos, a lack of openness, removal of discounts and product bundling in AI ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

MCP and A2A's new features allow users to import and interconnect tools and agents from external environments like Agentforce ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.