Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce aims to bridge the AI skills gap by partnering with universities to create a digitally empowered workforce. The ...

The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...

Striking the human-agent balance is going to be a goal for enterprises everywhere in the coming ...

Tech companies that are cutting jobs and leaning more on artificial intelligence are also disrupting themselves.

Marc Benioff, CEO of Salesforce (NYSE: CRM), has dismissed fears that artificial intelligence (AI) will lead to mass layoffs of white-collar workers.

Intel, Microsoft, Amazon, HPE, Meta, and NetApp were among the top companies in terms of tech layoffs in the first half of ...

The message is loud and clear: quickly adapt to new technologies, will be critical for survival in the evolving industry. It is, as it has always been, all about survival of the fittest.

Coupled with demographic shifts and broader technology adoption, this next phase of work is leading to a revaluation of the skills and roles needed. As we ...

Lucknow youth tracks down, kills man after 10 years for assaulting his mother; arrested after friends ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The growing use of AI agents isn’t limited to technical teams. While developers were an early audience, Cyata quickly ...