Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

These fraudsters need to be taught a lesson.

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

AT&T is in final negotiations with Cousins to lease 166K SF at Northpark Town Center, a three-building office campus off Abernathy Road near Georgia 400, sources familiar with the transaction told ...

GameSpot may get a commission from retail offers. In September, Paramount announced a deal with Activision to bring a Call of Duty movie to the big screen. Less than two months later, Paramount has ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Auto Technology instructor Jason Cottrille, left, helps students Judith Davis, Brayden Lewis, Jakob Dailey and Logan Peloquin as they make repairs to a truck at the Wood County Technical Center on ...

Mr. Benioff, the Salesforce C.E.O. and owner of Time magazine, once supported Hillary Clinton and a business tax for homeless services. Now he’s fully behind Donald Trump. By Heather Knight Reporting ...

Empathy changes customer outcomes because it lowers emotional friction. When customers feels heard, they provide clearer information, become more collaborative, and are more receptive to guidance.