Natasha Cloud had a chance Friday night to script a Hollywood ending to Unrivaled Basketball’s trip to the Xfinity Mobile ...

A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

Ever wanted to know what a doctor really thinks about the latest TikTok trends, like mouth taping, ice baths, or those mysterious “longevity cocktails”? Or maybe you’ve wondered how artificial ...

Add Yahoo as a preferred source to see more of our stories on Google. Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to ...

We followed the trail from a single suspicious call to a fully organized scam center running dozens of fake “support lines.” What started small quickly escalated into one of the biggest exposés we’ve ...

Attorney General Pam Bondi wasted little time in saying the Department of Justice would follow his call to investigation any connnections between Democrats and disagraced financier Jeffrey Epstein.

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

WASHINGTON, Nov 5 (Reuters) - U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state ...

NASHVILLE, Tenn. (WKRN) — U.S. Immigration and Customs Enforcement plans to establish a “National Call Center” in Nashville, according to an agency contracting document reviewed by ABC. The document ...