Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of ...

Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this ...

Hillside Metal, known for its strong presence in Western New York and Eastern Pennsylvania, has announced exciting updates to ...

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

One of the people charged worked "directly for, or on behalf of, FIS" as a customer service worker handling data on people seeking unemployment cash.

The Sangamon Mass Transit District will temporarily close the customer service window and indoor public space at the Transfer ...

Lowe's transformation from basic SMS notifications to Rich Communication Services demonstrates how retail giants can leverage messaging technology to reduce operational costs while improving customer ...

Service times have improved at the U.S. Postal Service’s Indianapolis distribution center after intervention from local ...

Shropshire Council expanding in-person customer services to fresh county locations. The authority said that its 'Shropshire ...

CEO sets a new service goal for baristas in order to improve in-store experience for customers, changes happen at stores across the U.S.

Princess Diana, wearing a silk dress and matching hat by Bellville Sassoon, rides in an open carriage with Prince Charles on ...