Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to ...

United Airlines said it's investigating after a passenger lost $17,000 during a call to the company's customer service line.

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business ...

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

The same can be said for customer service -- the delivery often determines the reaction. I've written quite a bit in the past about what not to do when speaking to customers.

Hillside Metal, known for its strong presence in Western New York and Eastern Pennsylvania, has announced exciting updates to ...

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...