Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more.

Sendbird's Trust OS framework provides policy, data and knowledge checks to ensure responsible, trustworthy AI agent behavior.

InMoment has launched AI Auto Responding within its Reputation Management platform to help multi-location businesses create and save personalized, on-brand prompts and leverage in auto responding ...

Adentro has joined the Toast Partner Ecosystem, enabling restaurants to directly connect their digital advertising campaigns to specific menu item purchases through their Toast POS.

Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions.

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

Ipsos, a market research company, has made its Forces of CX solution available on the Qualtrics XM Marketplace. This self-guided product enables Qualtrics customers to benchmark performance and gain ...

Constructor's AI Shopping Agent helps e-commerce companies improve online search experiences, supporting full-sentence, natural language queries.

Claude can now generate tailored answers, summaries, and visualizations based on each team's unique context in HubSpot.

Generic platforms fail because every industry has unique needs. Banks need compliance, retailers need scaling, universities need student workflows. Finally, there's a solution built to adapt-not force ...

While Industry Leaders Transform CX... Is your Team Still Struggling? The stakes couldn't be higher in today's experience-driven marketplace:79% of consumers will ABANDON your brand for better CX ...