New operationally aware AI copilot helps enterprises identify failures, automate testing, and continuously improve voice agents at scale for contact centers ...

Submissions for nominations are now open for the annual KMWorld Readers' Choice Awards, a competition in which the winning knowledge management solutions, products, and services are selected by you, ...

New division centralizes years of internal research into Human Context Intelligence, creating a dedicated platform for scientific development, benchmarks, datasets, and external partnerships ...

Eva combines multi-agent systems with neuro-symbolic verification: deep learning for perception, symbolic reasoning for trust. Specialized agents auto-learn from structured, semi- structured, and ...

Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experience ...

Two companies already collaborating with the world's largest pharma organizations are now working together to move open-source AI into regulated production ...

BlueVoyant, a leading cybersecurity company, is releasing its Microsoft Agent 365 Security Deployment Service, a professional services program to help enterprises discover, govern, and secure the AI ...

As organisations accelerate the adoption of tools such as Microsoft Copilot and AI agents, a consistent challenge is emerging: AI outputs are only as trustworthy as the knowledge they are built on. In ...

As AI systems evolve from assistants into autonomous collaborators, enterprises will need durable memory, explicit semantics, lineage, governance, and explainability. AllegroGraph and GraphTalker ...

Access Innovations combines decades of expertise in knowledge organization, taxonomy development, and metadata creation with advanced AI techniques to help organizations prepare their content for the ...

Enterprises choose the eGain AI Knowledge Hub-available as a full-stack solution that can be configured in days or assembled to spec using APIs, SDKs, and MCPs on the eGain Composer platform to ensure ...

While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding ...