Mar 29, 2021 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time.

Help desk es una herramienta de software que responde las preguntas de clientes en tiempo real, además de asistirlos con soporte técnico u otros problemas.

Help desk é uma ferramenta de software ou uma equipe de agentes humanos que permitem que uma empresa ofereça suporte a seus clientes em tempo real.

Un help desk è uno strumento software o un team di agenti umani che permettono a un'azienda di prestare assistenza ai clienti in tempo reale.

An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users.

Daher ist der Helpdesk für den taktischen IT-Support zuständig, während der Service Desk eher strategisch ausgerichtet ist. Der Service Desk kümmert sich zum Beispiel auch um …

Helpdesk workers are only human and providing 24/7 support seemed unrealistic. That was, until the introduction of AI chatbots for business emerged on the IT landscape.

IBM’s technical support site for all IBM products and services including self-help and the ability to engage with IBM support engineers.

Incident management is a process used by ITOps and DevOps teams to address unplanned events that can affect service quality or service operations.

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