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Expand your BPO Value with Conversational AI AI-powered Intelligent Virtual Agents (IVA) give BPOs an automated, self-service option to offer businesses. White-Label SmartAction IVA Realize the …
SmartAction Responds to Pandemic with a No-Fee Rapid Response AI ...
Apr 1, 2020 · We are SmartAction®, the contact center industry’s undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and …
SmartAction Hires Experienced Sales Leaders to Drive Substantial Growth
Mar 1, 2018 · SmartAction is transforming customer self-service with Artificial Intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer …
Frontier Airlines: A Year Without Phones - smartaction.ai
Discover what happened when Frontier Airlines made the bold decision to eliminate all voice customer service, and how a move to AI in the voice channel could have been the answer to accelerate their …
5 Must-Haves for Insanely Good Conversational AI - smartaction.ai
With over 100 implementations, including nearly a dozen in the Fortune 500, SmartAction shares its most important insights that have led to the industry’s top-rated Virtual Customer Assistant solution …
Telarus Improves CX by Offering a Unique Call Center ... - smartaction.ai
Telarus needed to drastically reduce their contact center call volume to keep their live customer service reps focused on calls that required a human experience. Hear from Ray Hicken, VP of Sales at …
Skeptic to Believer in Conversational AI - smartaction.ai
For the first time, Choice Hotels is speaking out on their journey with conversational AI that finally moved them from skeptics to believers.
every industry.* SmartAction’s pre-built AI models have been trained on millions of customer interactions to automate top use cases across 12 industries. ... Patient authentication Scheduling Prescription refills
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