Mar 29, 2021 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time.

Help desk es una herramienta de software que responde las preguntas de clientes en tiempo real, además de asistirlos con soporte técnico u otros problemas.

Help desk é uma ferramenta de software ou uma equipe de agentes humanos que permitem que uma empresa ofereça suporte a seus clientes em tempo real.

IBM’s technical support site for all IBM products and services including self-help and the ability to engage with IBM support engineers.

Un help desk è uno strumento software o un team di agenti umani che permettono a un'azienda di prestare assistenza ai clienti in tempo reale.

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An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users.

IBM Documentation provides resources and assistance for accessing IBM content, including troubleshooting and support options for registered users.

Daher ist der Helpdesk für den taktischen IT-Support zuständig, während der Service Desk eher strategisch ausgerichtet ist. Der Service Desk kümmert sich zum Beispiel auch um …

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