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How going Agile and using AI enabled better customer service #SafaricomNews

When Covid-19 hit five years ago, the demand for home fibre optic connections skyrocketed, transforming hybrid work and digital life. Join us as Dr. Peter Ndegwa, Safaricom PLC Group CEO, reflects on how the Fibre To The Home team rose to the challenge, now serving over 400,000 fixed broadband connections! By embracing Agile methodology and ...

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