Designing a Value Led Customer Success Organization with Jim Richmond
59:04
YouTubeThe Customer Success Pro
Designing a Value Led Customer Success Organization with Jim Richmond
Check out our team workshops: ⁠⁠https://www.thecustomersuccesspro.com/team-event⁠ ⇩ open me! ⇩ In this episode, Anika Zubair interviews Jim Richmond, Chief Customer Officer at Smartling, about how modern Customer Success teams must evolve to stay relevant. Jim shares how his team redesigned QBRs to focus on customer outcomes instead ...
233 views1 month ago
Shorts
The 4 Value Drivers Every Customer Success Team Should Use
0:45
12 views
The 4 Value Drivers Every Customer Success Team Should Use
Account Management
How to Build a Great Customer Success Team
0:29
1 views
How to Build a Great Customer Success Team
GrowthOS
Related Products
Customer Success Training
Customer Success Books
Customer Success Gifts
#Customer Success Stories
Customer Success Story - Lorenzo Casoria, Head of Global Sales, Blip
Customer Success Story - Lorenzo Casoria, Head of Global Sales, Blip
YouTube2 months ago
Maximizing impact with Customer Success in AI product companies | Ctrl + Shifter Podcast EP 16
Maximizing impact with Customer Success in AI product companies | Ctrl + Shifter Podcast EP 16
YouTube1 month ago
Top videos
The Ultimate Guide to SCALING CUSTOMER SUCCESS for Maximum Results
30:50
The Ultimate Guide to SCALING CUSTOMER SUCCESS for Maximum Results
YouTubeCSM Practice
1.9K viewsFeb 5, 2024
Implementing a Customer Success Strategy from Scratch
27:53
Implementing a Customer Success Strategy from Scratch
YouTubeThe Customer Success Pro
238 views7 months ago
The Three S's of Customer Experience: Success, Satisfaction, and Sentiment with Katie Stabler
1:03
The Three S's of Customer Experience: Success, Satisfaction, and Sentiment with Katie Stabler
YouTubeYour Customer, Your Succes
24 views3 weeks ago
Customer Success Tips
How To Build A Revenue Success Plan Your Customer Will Actually Use
26:26
How To Build A Revenue Success Plan Your Customer Will Actually Use
YouTubeThe Customer Success Pro
206 views2 months ago
Customer Success Skills: 4 Pillars That Drive Results
5:48
Customer Success Skills: 4 Pillars That Drive Results
YouTubePractical CSM
13 views6 months ago
Set Your Customers Up For Success
5:06
Set Your Customers Up For Success
YouTubeDennis Snow
156 viewsApr 3, 2025
The Ultimate Guide to SCALING CUSTOMER SUCCESS for Maximum Results
30:50
The Ultimate Guide to SCALING CUSTOMER SUCCESS for Maximum Results
1.9K viewsFeb 5, 2024
YouTubeCSM Practice
Implementing a Customer Success Strategy from Scratch
27:53
Implementing a Customer Success Strategy from Scratch
238 views7 months ago
YouTubeThe Customer Success Pro
The Three S's of Customer Experience: Success, Satisfaction, and Sentiment with Katie Stabler
1:03
The Three S's of Customer Experience: Success, Satisfaction, and Sentiment with Katie Stabler
24 views3 weeks ago
YouTubeYour Customer, Your Success
The 4 Value Drivers Every Customer Success Team Should Use
0:45
The 4 Value Drivers Every Customer Success Team Should Use
12 views2 months ago
YouTubeAccount Management Secrets by AMplify
Customer Success Explained Simply | Roles, Tools, KPIs & Career Path
40:40
Customer Success Explained Simply | Roles, Tools, KPIs & Career Path
9 views1 week ago
YouTubeAyushh Srrivastava
How to Build a High-Impact Customer Success Team | Full Guide for Beginners
7:56
How to Build a High-Impact Customer Success Team | Full Guide for Beginners
8 views4 months ago
YouTubeCodeLucky
ClientSuccess Webinar: The AI-Powered Customer Success Playbook: Real Strategies for 2026
35:06
ClientSuccess Webinar: The AI-Powered Customer Success Playbook: Real Strategies for 2026
270 views3 months ago
YouTubeClientSuccess
26:26
How To Build A Revenue Success Plan Your Customer Will Actually Use
206 views2 months ago
YouTubeThe Customer Success Pro
5:46
The secret to great customer service | Michele Marshall | TEDxStGeorge
22.7K views8 months ago
YouTubeTEDx Talks
2:11
How HubSpot uses Claude for customer success
11.4K views3 months ago
YouTubeClaude
5:53
What is customer success? And why is it so important?
1.1K viewsApr 8, 2024
YouTubeCustomer Success Collective
27:06
How to Build Strategic Relationships with Your Customers
767 views11 months ago
YouTubeThe Customer Success Pro
49:44
From Survival to Scaling: The Power of Customer Success in Tech
25K views4 months ago
YouTubeLeanScale
30:14
Mastering the Art of Strategic Negotiation in Customer Success
3K views11 months ago
YouTubeThe Customer Success Pro
5:20
How to Ensure Customer Success Training is Applied
9 views6 months ago
YouTubePractical CSM
4:05
Customer Success Score Overview
144 views2 months ago
YouTubeSalesforce Support
6:53
The Core of Customer Success: What Every Company Actually Needs
13 views7 months ago
YouTubeNoah Hallett
3:15
A day in a life of a customer success manager | See how they run
14.6K viewsApr 16, 2025
YouTubemonday.com
5:26
What Do Customer Success Managers Do? Let's Break It Down
6.8K viewsSep 12, 2024
YouTubeVitally | Customer Success
0:53
Why Marketing Leaders Should Care About Customer Success
38 views2 months ago
YouTubeYour Customer, Your Success
32:59
Customer Success Meets AI - How to Elevate Engagement & Delight Clients
3.3K viewsMar 19, 2025
YouTubeCSM Practice
32:06
Master AI in Customer Success: The 5 Pillars You Need Now
5.8K viewsOct 8, 2024
YouTubeClientSuccess
54:23
Customer Success Keynote: How to Be Successful with Salesforce | Dreamforce 2024
31.4K viewsSep 27, 2024
YouTubeSalesforce
27:47
How do I deal with challenging customers as a CSM??
6.6K viewsMar 4, 2024
YouTubeCSM Practice
1:08:35
Customer Success Keynote: Being the best – As unique as your business | 2024
9.1K viewsJun 5, 2024
YouTubeSAP
1:25
How to be a Strategic Customer Success Manager
318 viewsMar 17, 2025
YouTubeThe Customer Success Pro
0:30
4 Step Guide to Mastering Customer Success
534 viewsJun 27, 2024
YouTubeCSM Practice
1:14:00
Developing and Leading a High-Performing Customer Success Team
396 viewsApr 22, 2025
YouTubeSuccessHACKER
5:06
Set Your Customers Up For Success
157 viewsApr 3, 2025
YouTubeDennis Snow
See more
Static thumbnail place holder

Short videos

1:03
The Three S's of Customer Experience: Success, Satisfaction, and Sentiment
24 views3 weeks ago
YouTubeYour Customer, Your Success
0:45
The 4 Value Drivers Every Customer Success Team Should Use
12 views2 months ago
YouTubeAccount Management Secrets
0:29
How to Build a Great Customer Success Team
1 views2 months ago
YouTubeGrowthOS
0:58
Customer Success Isn’t Just About the Customer
2 weeks ago
YouTubeCustify | Customer Success
2:20
Understanding the Concept: 'The Customer is Always Right'
3.3M views3 months ago
TikToksukadessert.hq
1:03
🔍 Understand the Customer 💡 Unlock Business Success with Smart Strategies! 🚀
87 views3 weeks ago
YouTubeJames Vineeth
1:57
002 4 Steps to Set Goals Like a Pro (Contact Center Edition)
16 views2 weeks ago
YouTubeCustomer Success
0:35
Build Trust Why 'Taking Care' Wins Customers
641 views2 weeks ago
YouTubeNatalie Ellis
0:52
Transform your customer conversations into powerful value calls
95 views2 months ago
YouTubeThe Customer Success Pro
0:53
Customer Success Is Now a Revenue Role #podcast #customersuccessmanager
91 views4 weeks ago
YouTubeThe Customer Success Pro
0:31
4 Steps to Build Customer Success Community #customer #customerexperience #fashion
38 views1 month ago
YouTubeCustomer Success Universe -
0:39
Don’t Chase Followers! Build Faithful Customers & Grow Your Business 🤝
686 views1 month ago
YouTubeJames Vineeth
1:06
3 Secrets to Customer Retention for Your Business!
332 views2 weeks ago
YouTubeDr.Bharat Vishe: Business
0:57
🔄 The Ultimate Shift 🚀 | Turn Future Customers into Loyal Fans with API 💡
1.7K views1 month ago
YouTubeJames Vineeth
0:34
Deliver Value First: The Secret to Customer Advocacy and Business Growth
52 views1 month ago
YouTubeAccount Management Secrets
0:33
Brilliant way to design customer service #customerservice #customerexperience
1.9K views1 month ago
YouTubeAnand Damani
1:15
Sales Hack: 5 Questions That Make Customers Buy Themselves
1.4K views3 weeks ago
YouTubeShivam Singh - Total
0:44
Stop Treating Every Customer the Same! (Better Results) #businessgrowth
836 views1 month ago
YouTubeThe Ashley Nicole Show
0:31
Customer-Centricity vs Customer Obsession: Why Great Leaders Guide Their
54 views2 months ago
YouTubeAccount Management Secrets
0:59
Customer Obsessed: A Cultural Identity
111 views2 months ago
YouTubeBeyond the Launch: Customer
Static thumbnail place holder